Return & Exchange policy
Our return/refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Please note: International orders are not currently eligible for free shipping at this time.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once the item is back with us, we will process your refund to the original form of payment.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like books that have been taken out of the shrink wrapping or our ready-for-download-after-purchase digital sample packs. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How to Exchange Orders
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us for assistance in completing your exchange.
Our Return Shipping Address:
PO BOX 455, St. Francis, MN 55070